Privacy Policy

Last updated: January 1, 2026

This Privacy Policy explains how Softlix, Inc. ("Softlix," "we," "us," or "our") collects, uses, discloses, and safeguards information when you visit softlix.store or use our inventory and order operations platform (the "Service"). Placeholder policy for demonstration purposes — replace with counsel-reviewed language before taking real customer data.

1. Information we collect

We collect information you provide directly, information collected automatically, and information from connected third-party channels you authorize.

• Account information: name, email address, company name, and billing details when you create an account or start a trial.
• Store and channel data: inventory counts, SKUs, order details, and fulfillment status synced from the storefronts, marketplaces, and point-of-sale systems you connect.
• Usage data: log data, device information, and interactions with the Service, collected automatically to maintain and improve performance.
• Communications: messages you send through our contact form, email, or support channels.

2. How we use information

We use collected information to:

• Provide, operate, and maintain the Service, including real-time inventory and order synchronization;
• Process transactions and send related information, including confirmations and invoices;
• Respond to inquiries, provide customer support, and communicate about the Service;
• Monitor and analyze usage to improve features, performance, and security;
• Detect, prevent, and address technical issues, fraud, or abuse.

3. How we share information

We do not sell personal information. We may share information with:

• Service providers who perform functions on our behalf, such as hosting, payment processing, and analytics, under contractual confidentiality obligations;
• The sales channels and platforms you explicitly connect to your Softlix account, solely to enable synchronization you requested;
• Authorities where required to comply with applicable law, regulation, or legal process;
• A successor entity in connection with a merger, acquisition, or sale of assets, with notice to affected users where required.

4. Data retention

We retain account and store data for as long as your account is active or as needed to provide the Service. We retain information after account closure only as necessary to comply with legal obligations, resolve disputes, and enforce agreements.

5. Security

We use administrative, technical, and physical safeguards designed to protect information against unauthorized access, alteration, disclosure, or destruction. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Your choices and rights

Depending on your location, you may have rights to access, correct, delete, or export your personal information, and to object to or restrict certain processing. To exercise these rights, contact us at privacy@softlix.store.

7. Cookies and similar technologies

We use cookies and similar technologies to operate the Service, remember preferences, and understand usage patterns. You can control cookies through your browser settings; disabling cookies may affect functionality.

8. International data transfers

We may process and store information in countries other than your own. Where required, we implement appropriate safeguards for cross-border transfers of personal information.

9. Children's privacy

The Service is not directed to individuals under 16, and we do not knowingly collect personal information from children.

10. Changes to this policy

We may update this Privacy Policy from time to time. We will post the updated version with a revised "Last updated" date and, where changes are material, provide additional notice.

11. Contact us

Questions about this Privacy Policy can be sent to privacy@softlix.store or to Softlix, Inc., 548 Market Street, Suite 92400, San Francisco, CA 94104.